Features
Everything between the estimate and the invoice
The parts of running a bay that make or lose money: writing the estimate, getting it approved, inspecting the car, and getting paid. No modules you will never touch.
Repair orders
One board for every car in the shop
Each RO moves from estimate to approved, in progress, waiting on parts, ready, invoiced and paid. See the whole pipeline at a glance instead of tracking it in your head.
- Statuses that match how a real bay actually works
- Canned jobs to write common repairs in seconds
- Concern, diagnosis, mileage and promised time on every RO
RO-0044
Toyota Camry
$212
RO-0043
Ford F-150
$890
RO-0042
Honda Civic
$446
RO-0039
Subaru Outback
$168
Digital inspections
Photo inspections with traffic-light findings
Walk the car, mark every point green, amber or red, and attach photos. Findings feed straight onto the estimate and the customer sees them on the tracker before you call.
- Green, amber (watch) and red (fail) ratings per item
- Up to 5 photos per RO free, unlimited on Pro
- Findings organized by section: brakes, fluids, tires and more
Front brake pads
3mm remaining
Rear brake pads
7mm remaining
Cabin air filter
Visibly dirty
Tire tread, all four
6/32 in average
Battery test
612 CCA, healthy
Repair tracker
A public status page for every RO
Every repair order gets a live link at /t/[token]. Status timeline, inspection findings, the estimate, and an approve button, all with no login and no app to install.
- Shareable by text, email or any channel you already use
- Updates the moment the RO's status changes
- Shows the balance once payments are recorded
2019 Honda Civic EX
Plate 7XKT-219 · RO-0042
Inspection findings
Front brake pads: 3mm remaining, replace now
Cabin air filter: visibly dirty, recommend service
Estimate total
$446.00
Invoicing
From approved estimate to paid invoice
An approved estimate becomes the invoice. Labor and parts lines carry over, tax and totals are computed the same way every time, and payments record straight against the balance.
- Labor, parts, fees and discounts as distinct line kinds
- Tax and supplies fee computed from your shop's own rates
- Record payments and see the balance update in real time
Labor
Parts
Online approval
A typed name and a timestamp, not a phone tag
When the estimate is ready, the customer types their name on the tracker page to approve or decline it. The repair order records who approved it, when, and that it came in online.
- Approved by
- Jamie Cole
- Approved at
- 2026-07-02 14:32
- Source
- online (tracker)
VIN decode
Decode a VIN and check recalls in one step
Type or scan a 17-digit VIN and Lugbird pulls year, make, model, trim, engine and body class straight from NHTSA, then checks that vehicle's make, model and year against open recalls. No manual data entry.
- Make / Model
- Honda / Civic
- Model year
- 2019
- Engine
- 2.0L I4
Appointments
A calendar that knows the customer and the car
Book a slot against a customer and vehicle you already have on file. Appointments show up on the day's schedule and convert straight into a repair order when the car hits the bay.
- Time
- Wed 9:00 AM
- Vehicle
- 2019 Honda Civic EX
- Reason
- Brake noise, front
Reports (Pro)
The profitability numbers, without a spreadsheet
See revenue, margin and average repair order value over time, and where parts markup and labor are actually landing. Reports are part of the Shop plan; export any of it to CSV.
- Avg. RO value
- $418
- Gross margin
- 47%
- ROs this month
- 62
Give your shop the front desk it deserves
Free for small shops, no card to start. Write your first estimate in five minutes.